Customer feedback gathered through customer satisfaction surveys may suggest challenges within the customer experience.

Issues typically encountered can include:

• Customers find it difficult to place an order with you
• Customers can’t find the appropriate information about products and services
• Customers find that their Account Manager doesn’t understand their business, or sees them only occasionally.
• Communications from across your business are inconsistent and confusing for the customer.
• Help desk staff do not respond quickly enough to customers’ critical issues

As an objective 3rd party, Customer Satisfaction UK can facilitate effective redesigns – a fresh pair of eyes for your business.

We ensure that redesigns of internal processes:

• Offer customers a superior experience – positioning your company as their preferred supplier.
• Engage staff members – allow them to take ownership and deliver high quality customer service.
• Are cost effective – ensuring maximum benefit to the business.

To discuss how Customer Satisfaction UK can help your business please call us now on +44 (0)1332 845845