- Mystery Shopper exercises are a tool to evaluate and test service levels within customer experiences.
- Our expertly trained survey staff contact your organisation (usually the sales or service departments) via telephone; posing as an existing or potential customer.
- Excellent for specifically targeting a problem area in the company – our staff are required to stick to a strict script to ensure precise results.
- Can be useful in highlighting problems with staff and identifying areas of the business needing further development and training.
- Helpful in gauging general levels of compliance as well as individual staff performances.
Want to get started? Call us now on +44 (0)1332 845845 to see how Customer Satisfaction UK can help your business.
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