Mystery Shopper

• Mystery Shopper exercises are a tool to evaluate and test service levels within customer experiences.
• Our expertly trained survey staff contact your organisation (usually the sales or service departments) via telephone; posing as an existing or potential customer.
• Excellent for specifically targeting a problem area in the company – our staff are required to stick to a strict script to ensure precise results.
• Can be useful in highlighting problems with staff and identifying areas of the business needing further development and training.
• Helpful in gauging general levels of compliance as well as individual staff performances.

Want to get started? Call us now on +44 (0)1332 845845 to see how Customer Satisfaction UK can help your business.

Click Here to explore what other survey methods Customer Satisfaction UK can offer your business.

• Using survey results to improve your business performance