In any organisation, leadership from the top is important in developing a successful workforce and delivering an outstanding customer experience.
Customer Satisfaction UK help management teams to develop these leadership skills with engaging and interactive workshop sessions.
This is usually done over two sessions, although our service is bespoke and always highly tailored to your specific business needs.
SESSION ONE: We help senior members establish a common vision of excellent customer service considering why it is important, what elements it specifically involves and which organisations do it exceptionally well.
SESSION TWO: We help the team to apply this vision of excellent customer service to their own customers and staff members. We outline the practical steps required to make this vision a reality.
Customer Satisfaction UK provide a range of further services to enhance the benefits of management workshops. These include:
SALES TEAM TRAINING
Provide your sales staff with specific skills to deliver target improvements.
CUSTOMER JOURNEY MAPPING
Explore the customer journey in detail – this often provides valuable and often unanticipated result. This can also deliver valuable momentum for service improvements and reduce costs.
Support front line employees in this key business challenge – ensure swift resolutions are being provided for customers.
Use customer satisfaction surveys to understand what your customers think and feel about your services.
MYSTERY SHOPPER PROGRAMMES
Measure impact of changes, highlight how well customer service initiatives are being implemented.
External support is often valuable on the challenging journey to becoming a remarkable service organisation.
Want to know more? Call us today on +44 (0)1332 845845