Consult - Evaluate - Improve

Improving customer satisfaction is a fundamental goal of any business, especially as global business standards evolve.
Outstanding service is now a vital requirement for sustainable competitive advantage.
Customer Satisfaction UK work with clients over a three stage process to translate customer feedback into direct improvements for their business.

We Consult

• We work closely with company executives to develop a strong working relationship, identifying needs and clarifying business goals.
• We highly tailor our service to the unique requirements of each business.
• Expert consultants develop bespoke customer satisfaction resources (e.g. surveys, questionnaires etc.)
• We help clients to see the ultimate value in customer satisfaction as a powerful competitive tool.

We Evaluate

• Across a range of survey methods (telephone, online, face-to-face) we collect reliable, high quality feedback from customers.
• We isolate the key business elements impacting clients’ main goals and focus on these to ensure relevant results.
• Our analysts present a practical action plan to educate clients about their customers and drive business forward.

We Improve

• We work with management to turn feedback gathered into direct business related action.
• We actively make change happen – embedding new processes and practices into the business.
• We deliver valuable benefits such as increased revenue, customer retention, company reputation and reducing costs.
• Ultimately, we increase customer satisfaction, which in turn impacts company performance and stimulates success.