Face to Face Interviews
- Structured but informal face to face interviews.
- Exploratory nature of this method inspires a frank and open discussion with customers.
- Provides clients with comprehensive feedback.
- As an independent 3rd party, Customer Satisfaction UK can gain objective and honest responses.
- Direct questioning of topics which may be inappropriate for clients to ask their own customers.
- Best suited to small numbers of highly influential customers.
- Clients receive full transcripts and analysis of the interviews, enabling them to take focused actions.
Call us now on +44 (0)1332 845845 to see how we can help your business with this survey method.
Click Here to explore what other survey methods Customer Satisfaction UK can offer your business.