Who We Are

Customer Satisfaction UK are experts in customer satisfaction improvement. Our unique consultancy led service is implemented by a team of highly experienced consultants, analysts and researchers for a diverse range of clients. We can help you to measure, improve and increase your customer satisfaction and loyalty.

What We Do

We CONSULT carefully with clients to develop a bespoke approach to their specific business needs.

We help our clients to EVALUATE their customer satisfaction data through investigation, measuring and monitoring.

We work collaboratively with clients to turn feedback into commercial applications to actively IMPROVE their business.

How do we deliver benefits?

We work with our clients to deliver considerable benefits through customer satisfaction and Voice of the Customer (VOC) programmes.

Our bespoke three stage process: Consult – Evaluate - Improve, provides our clients with effective action plans which drive specific commercial benefits.

Customer Satisfaction UK have helped clients improve their businesses for over 20 years, providing benefits such as: improved revenue, reduced costs, enhanced reputation and increased customer retention.

Who do we do it for?

The quality of our work has attracted a portfolio of highly successful sector leading, often world class clients.

Customer Satisfaction UK help clients to deliver an outstanding customer experience ensuring that they sustain and accelerate their success.

We are particularly experienced in the global IT and Communications industry, with a client list including some of the largest and fastest growing companies in the sector.

Where are we based?

We are based in Duffield, Derbyshire.