We can work with you to design and execute a Customer Satisfaction survey which provides the information you require promptly, cost-effectively and to the highest quality. Understand your customers' voices and develop a strong customer satisfaction strategy to maximise benefits.
We help you to answer key questions:
WHY? – Setting clear goals for your customer survey, understanding how your business will benefit as a result.
WHO? – Customer base sample sizes and options are reviewed to ensure cost effectiveness.
HOW? – Appropriate survey methodology for clients’ specific needs is selected.
WHAT? – Bespoke survey questions are devised to provide maximum insight from your customers.
WHEN? – Frequency of surveys is agreed – ranging from a one off benchmark survey to an ongoing monitoring programme of surveys.
Call us now on +44 (0) 1298 73051 to discuss how you could gain valuable feedback from your customer base by creating a bespoke voice of the customer survey.