Customer feedback gathered through customer satisfaction surveys may suggest challenges within the customer experience.
Issues typically encountered can include:
- Customers find it difficult to place an order with you
- Customers can’t find the appropriate information about products and services
- Customers find that their Account Manager doesn’t understand their business, or sees them only occasionally.
- Communications from across your business are inconsistent and confusing for the customer.
- Help desk staff do not respond quickly enough to customers’ critical issues
As an objective 3rd party, Customer Satisfaction UK can facilitate effective redesigns – a fresh pair of eyes for your business.
We ensure that redesigns of internal processes:
- Offer customers a superior experience – positioning your company as their preferred supplier.
- Engage staff members – allow them to take ownership and deliver high quality customer service.
- Are cost effective – ensuring maximum benefit to the business.
To discuss how Customer Satisfaction UK can help your business please call us now on +44 (0)1298 73051