Corporate goals cannot be achieved without a committed and engaged workforce. For a business to succeed, its management and staff members need to be closely aligned with the needs of its customers.
3 key elements are required to improve this alignment and subsequently to deliver greater commercial success for your business:
- Understanding of how values and priorities need to change.
- Ability to embed these changes into business practices.
- Management skills to lead the process of change.
Objective data confirms the importance of a committed, engaged workforce:
The Towers Perrin Global Employment Survey showed that only 14% of UK employees are fully engaged in their job. This suggests enormous untapped potential in the workplace leading to real and sustainable competitor advantage.
A further study by New Century Financial Corp. in the US showed that employees who were disengaged with the company produced 28% less revenue than their more engaged colleagues.
Call us on +44 (0) 1298 73051 to see how we can create an approach that is right for your business.
Customer Satisfaction UK help their clients to respond to these challenges by providing the following services: