Mystery Shopper

Mystery Shopper

  • Mystery Shopper exercises are a tool to evaluate and test service levels within customer experiences.
  • Our expertly trained survey staff contact your organisation (usually the sales or service departments) via telephone; posing as an existing or potential customer.
  • Excellent for specifically targeting a problem area in the company – our staff are required to stick to a strict script to ensure precise results.
  • Can be useful in highlighting problems with staff and identifying areas of the business needing further development and training.
  • Helpful in gauging general levels of compliance as well as individual staff performances.


Want to get started? Call us now on +44 (0) 1298 73051 to see how Customer Satisfaction UK can help your business.

Click Here to explore what other survey methods Customer Satisfaction UK can offer your business.

Contact us on +44 (0) 1298 73051 or click here to email us.