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Find out what your customers really think about the service you offer

We Can Help

Customer Satisfaction UK provide an expert consultancy-led service. We are uniquely specialised in customer satisfaction improvement within international industry.

Whether you want straightforward customer feedback, an improvement plan or a full business strategy, we can help. Our expertise and experience delivers real benefits. Our consultative approach ensures a solution which meets your exact needs.

For more than 20 years, we have worked with numerous successful companies in many different countries across the world. The calibre of our client list demonstrates the quality of our services – successful international businesses which set themselves very high standards and expect nothing less from us.

Benefits

Our practical approach helps you to increase the success of your business through improvements in:

  • Revenue - selling more services valued by customers, winning new customers more easily
  • Reduced costs - maximising services valued by customers, minimising those which are not delivering them more efficiently
  • Retention - increased customer retention
  • Reputation - improved reputation in the market place
  • Recommendation - more willingness to recommend you to others

Clients

Our Core Services

Our Core Services

Gain Feedback & Measure Performance

Change programmes that work

  • Management workshops
  • Employee alignment
  • Employee engagement
  • Know your customer, gather feedback
  • Redesign processes
  • Customer satisfaction in your organisation
  • Making change happen
  • Setting strategies
  • Setting targets
  • Telephone interviews
  • Face to face interviews
  • Online questionnaires
  • Paper questionnaires
  • Mystery shopping

Implement Satisfaction strategies

Improve your customer facing solutions

  • Management workshops
  • Employee alignment
  • Employee engagement
  • Know your customer, gather feedback
  • Redesign processes
  • Customer satisfaction in your organisation
  • Making change happen
  • Setting strategies
  • Setting targets
  • Telephone interviews
  • Face to face interviews
  • Online questionnaires
  • Paper questionnaires
  • Mystery shopping

Other Areas of Expertise

Lost Customers, Customer Churn and Retention - Understand why customers are leaving - Find out how to keep them

Due Diligence - Evaluate the critical and often neglected resource in any merger or acquisition – Confirm the quality and size of the customer base – Assess their true value - Identify synergies and strengths to be built on – Plan actions to preserve strengths and eliminate weaknesses.

Internal Supplier Surveys - Investigate relationships with the suppliers you depend on – Improve their performance – Build better partnerships.

Net Promoter Index - Calculate your NPI – Exploit its strengths – Avoid its weaknesses.

Failed Bid Evaluations - Objectively find out what you do wrong – Take actions to increase your success rate.

Employee engagement / Internal customer satisfaction - Build a dedicated workforce, collectively committed to satisfying the needs of their customers.

Partner Relationships - Explore the relationships between you and your partners – Find ways to engage more closely to your mutual benefit.

Help Desk and Support – Focus on this critical element of your service – Take action to support customer needs most cost-effectively.

Key Account Management – Understand relationships between your managers and their customers – Engage more closely with them – Build stronger, more remunerative relationships.

Emotional Engagement – Create emotional engagement with your customers - Build stronger links, closer collaboration. Corporate Trust – Understand the importance of trust between you and your customers – Learn how to strengthen it.

Mapping the Customer Experience – Map touch points along the service chain – Highlight confusion and conflict - Summarise the customer experience at each point – Take action to simplify and improve.

ISO 9001 Quality Accreditation – Satisfy the requirements of ISO 9001 - maximise the opportunity to make a real difference to your business – monitor customer perceptions, meet customer requirements.