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Find out what your customers really think about the service you offer

We Can Help

CONSULT - We are experts in customer satisfaction improvement. We provide a consultancy-led service, tailored to your company’s specific needs, ranging from straightforward customer feedback surveys to comprehensive business strategy development plans.

EVALUATE - Using data gathered from sources such as telephone/face-to-face/online surveys, our expert team of experienced analyst evaluate your business in extensive detail.

IMPROVE - Together, with this analysis, we can improve the success of your business, delivering tangible benefits. The calibre of our client list demonstrates the quality of our services – successful international businesses with extremely high standards.

Benefits

Our practical approach helps you to increase the success of your business through improvements in:

  • REVENUE - Selling more services valued by customers, winning new customers more easily
  • REDUCED COSTS - Maximising services valued by customers, minimising those which are not.
  • RETENTION - Increased customer retention
  • REPUTATION - Improved reputation in the market place
  • RECOMMENDATIONS -Your customers are more willing to recommend you to others

Clients

Our Core Services

Click our services pie chart to find out more!

Our Core Services

Gain Feedback & Measure Performance

Change programmes that work

  • Management workshops
  • Employee alignment
  • Employee engagement
  • Know your customer, gather feedback
  • Redesign processes
  • Customer satisfaction in your organisation
  • Making change happen
  • Setting strategies
  • Setting targets
  • Telephone interviews
  • Face to face interviews
  • Online questionnaires
  • Paper questionnaires
  • Mystery shopping

Implement Satisfaction strategies

Improve your customer facing solutions

  • Management workshops
  • Employee alignment
  • Employee engagement
  • Know your customer, gather feedback
  • Redesign processes
  • Customer satisfaction in your organisation
  • Making change happen
  • Setting strategies
  • Setting targets
  • Telephone interviews
  • Face to face interviews
  • Online questionnaires
  • Paper questionnaires
  • Mystery shopping

Additional Services

Due Diligence - Evaluate the critical resource in any merger or acquisition – Confirm the quality and size of the customer base – Assess their true value.

Net Promoter Score - Calculate your NPS – Exploit its strengths – Avoid its weaknesses.

Failed Bid Evaluations - Objectively find out what you do wrong – Take actions to increase your success rate.

Employee Engagement - Build a dedicated workforce, collectively committed to satisfying the needs of your customers.

Help Desk Support - Focus on this critical element of your service.

Emotional Engagement - Create emotional engagement with your customers - Build stronger links and closer collaboration.

Mapping the Customer Experience - Map touch points along the service chain - Highlight confusion and conflict.

ISO 9001 Quality Accreditation - Satisfy the requirements of ISO 9001 - Maximise genuine impact on your business.