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Find out what your customers really think about the service you offer

Customer Satisfaction UK Home

We Can Help

We believe that great businesses are built on relationships, not numbers. Through our unique 3 stage process, we provide a deep and detailed insight into your customer base.

CONSULT

We are experts in customer satisfaction improvement. We provide a consultancy-led service, tailored to your company’s specific needs, ranging from straightforward customer feedback surveys to comprehensive business strategy development plans.

EVALUATE

Using data gathered from sources such as telephone/face-to-face/online surveys, our expert team of experienced analyst evaluate your business in extensive detail.

IMPROVE

Together, with this analysis, we can improve the success of your business, delivering tangible benefits. The calibre of our client list demonstrates the quality of our services – successful international businesses with extremely high standards.

Benefits

Our practical approach helps you to increase the success of your business through improvements in:

  • REVENUE - Selling more services valued by customers, winning new customers more easily
  • REDUCED COSTS - Maximising services valued by customers, minimising those which are not.
  • RETENTION - Increased customer retention
  • REPUTATION - Improved reputation in the market place
  • RECOMMENDATIONS -Your customers are more willing to recommend you to others

Clients

Our Core Services

Click our services pie chart to find out more!

Our Core Services

Gain Feedback & Measure Performance

Change programmes that work

  • Management workshops
  • Employee alignment
  • Employee engagement
  • Know your customer, gather feedback
  • Redesign processes
  • Customer satisfaction in your organisation
  • Making change happen
  • Setting strategies
  • Setting targets
  • Telephone interviews
  • Face to face interviews
  • Online questionnaires
  • Paper questionnaires
  • Mystery shopping

Implement Satisfaction strategies

Improve your customer facing solutions

  • Management workshops
  • Employee alignment
  • Employee engagement
  • Know your customer, gather feedback
  • Redesign processes
  • Customer satisfaction in your organisation
  • Making change happen
  • Setting strategies
  • Setting targets
  • Telephone interviews
  • Face to face interviews
  • Online questionnaires
  • Paper questionnaires
  • Mystery shopping

Additional Services

Due Diligence - Evaluate the critical resource in any merger or acquisition – Confirm the quality and size of the customer base – Assess their true value.

Net Promoter Score - Calculate your NPS – Exploit its strengths – Avoid its weaknesses.

Failed Bid Evaluations - Objectively find out what you do wrong – Take actions to increase your success rate.

Employee Engagement - Build a dedicated workforce, collectively committed to satisfying the needs of your customers.

Help Desk Support - Focus on this critical element of your service.

Emotional Engagement - Create emotional engagement with your customers - Build stronger links and closer collaboration.

Mapping the Customer Experience - Map touch points along the service chain - Highlight confusion and conflict.

ISO 9001 Quality Accreditation - Satisfy the requirements of ISO 9001 - Maximise genuine impact on your business.